3 Day Blinds

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A new entry to my #ShitList. Welcome 3 Day Blinds.

Background

New house in need of blinds, so why not reach out to a blind company for assistance?

I made an appointment on 9/15/2025 and the earliest they could get me scheduled was 10/6/2025. I was surprised it would be pushed out so far, but as long as they honored their BOGO sale that was going on, I was fine with waiting. When I scheduled the appointment, I asked on the delivery and install for the blinds, and was advised that once the designer was present this could be scheduled, and should take no more than a week for manufacturing and then installation – for 12 blinds – should take no more than one day. Perfect (I thoughts).

Sunday, October 5 around 6:22 PM, I get a text from Trish – my designer it seems – to say she “believes she has an appointment with me tomorrow” and to confirm the time she tells me she is going to arrive (between 4:00 – 4:30 PM). As I am sending her my confirmation, I get another text from Trish – this time to a “Jerry” – saying the exact same thing, for the exact some time. I also responded to this to say “not sure who Jerry is.”

#foreshadowing

On the morning of October 6, 2025 – the day of my appointment, Trish responds to my confirmation text:

“I would to claim that it was a system glitch, but I confess to it being user error. 🙂 I am looking forward to meeting you this afternoon. Have a great day.”

So while I am anxiously awaiting for Trish to drop by around 4PM, I get a text from Trish at 3:17 PM:

“Hello James, I’m so sorry, but I’ll need to reschedule your appointment. I was earlier in the quarter, and due to the road construction and lack of parking, there was no way to get to your house today. Please let me know a convenient time to reschedule. Trish”

While it is true that we had some work being done in our street earlier, shortly after receiving her text, I walked out my front door, and didn’t see any construction and an near empty street. Time stamp: 3:20 PM. So I responded “I checked our street and there is plenty of parking.” #crickets

We connect and we reschedule the appointment for Thursday, October 9 at 11:00 AM.

Guess what?!?! Another no show!

At 12:38 I called their main number to find out where Trish was. They didn’t know, but they would send her an email and CC her regional manager. Obviously, I had some choice words for this, and insisted that they do more than just send an email. I also advised that if Trish was at the house by 1:00 PM they could cancel the appointment. I had texted Trish a number of times, asking where she was and whether she had planned to keep th eappointment this time. When 1:00 PM arrived, I cancelled the appointment and cut my losses.

Bottom Line

I know that there are times when something happens that causes an appointment or a planned meeting to get delayed, and the only solution that could salvage any potential relationship is communication. Just as she did with my first scheduled appointment, Trish reached out and said that because she could find a parking spot (in my empty street), that she was going to have to reschedule the appointment. Totally reasonable.

What I don’t tolerate in any business that engages with customers or clients, is when they don’t communicate. It’s not difficult, but it seems to be the one thing that many companies struggle with. And here is my rationale for adding a company – like 3 Day Blinds – to my #ShitList.

I figure if a company is not willing to keep appointments, or cancel them because they can’t find a parking spot, and then they completely fail to communicate, then that is who that company is. It means – to me – that their work ethic is low, and that has to be reflected not only in their inability to keep an appointment, but would probably also be an issue with manufacturing, installation and post support/service. I don’t have time to deal with leopards anymore, and 3 Blind Days really has a bad case of their spots being clearly displayed. It may be unfair that I base this on one event, but perhaps they could send me an email and CC my manager.

James

James Nunn keeps himself busy running his business, volunteering when possible, hosting exchange students, sticking his nose into social issues but is generally considered a good guy. He loves to keep track of things using technology. He has a waning social media presence and is an occasional blogger capturing life's little (and big) moments. He was born in Australia, but now lives in New Orleans, Louisiana (USA) with his husband and two dogs.